How can we help you?
Below is a list of commonly asked questions.
If you cannot find the answer to your question or would like further information please contact us by phone, email or please come and visit us.
1  Do you provide cremation services?
Yes. Our individual and communal cremations take place at our trusted sister crematorium, Whitley Brook Pet & Equine Crematorium. You are welcome to call us directly to make arrangements for your pet's final farewell.
2  What options are available for my pet's burial?
We will work with you to arrange the burial of your much-loved companion. You may choose a burial plot in our peaceful memorial gardens, or consider a family interment plot which allows for you to bury your pet's ashes, as well as the ashes from other family pets or humans.
3  How much will my pet's aftercare service cost?
The cost of your pet's burial or cremation service depends on your choice of service, the casket or coffin, any keepsakes or memorials you would like, and whether you need your companion to be collected from your home or veterinary practice. Please contact us to discuss your wishes.
4  Can I visit the cemetery and memorial gardens?
Yes. Our pet cemetery and memorial gardens are open to the public throughout the year and we are here to give you a warm welcome during office hours. At all other times our grounds are unmanned. We are pet-friendly and your pet is welcome to accompany you.
5  Am I able to say goodbye to my pet?
Yes. With our burial service, your pet will be gently laid in their own coffin with engraved nameplate in our Chapel of Rest. You are welcome to bring your family, friends and other pets to say goodbye to your friend.
6  What should I do if my pet passes away at home?
It can be very distressing for you and your family if a beloved pet unexpectedly passes away at home. Not knowing how to look after your deceased pet can make this even more of an overwhelming experience.
If you choose us to carry out your pet’s cremation service, there are a few things you can do if we are unable to immediately support you:
One of the first things you can do is move your companion to a cooler room which can help slow down natural changes that occur when a pet passes away. These changes can be upsetting, but are completely normal and nothing to worry about.
We recommend gently placing your companion into a curled-up position on their bed, or on a towel and cover with a blanket as if sleeping. This may offer a sense of peace. At this time, you may wish to allow other family members and pets to say goodbye which can help with the grieving process.
When you are ready, if your pet passed away in the evening, contact us in the morning or Monday morning after a weekend to make arrangements for their cremation service.
However, if you feel unsure about keeping your companion at home before final arrangements are made, contact your vet who may be able to take care of your pet’s body while their collection is arranged.
If you would like your pet collected from your home or veterinary practice between 9am and 5pm, Monday to Friday, please call us directly to make arrangements. Please note: our opening hours may vary and is subject to Bank Holidays.